This notice explains how the Dyafa website handles your data. It is being reviewed by our legal team; the approved policy will replace it as soon as it is published.
Who we are
This website is operated by Dyafa Hospitality Holding (Dyafa Hotels & Resorts) in Saudi Arabia. You can reach us about anything to do with your data using the contact details at the end of this page.
The information we collect
When you book
Your name, email, mobile number, country and any special requests, together with the hotel, rooms, dates, guests and amounts. Booking details are sent to the hotel's reservation system to confirm your stay.
When you pay
Card details are entered in the payment provider's own form (HyperPay or AlinmaPay) or on Tabby's or Tamara's page. The Dyafa website never sees or stores your card number; we receive only the payment result and transaction reference.
When you create an account or sign in
Your name, email, mobile number, an encrypted password, and your past and upcoming bookings.
When you contact us or apply for a job
What you write in the form. A CV you attach is kept in private storage that cannot be reached from the internet and is seen only by our recruitment team.
Newsletter
Your email address only, and only when you subscribe.
Why we use it
- To complete, confirm and manage your booking and payment.
- To answer your enquiries and job applications.
- To send the newsletter if you subscribed.
- To keep the site secure and prevent misuse.
Who we share it with
The hotel you book and its reservation system, and the payment provider you choose. We do not sell your data.
Cookies
We use necessary cookies for sign-in, booking, security and your language. Analytics and marketing cookies are used only with your consent, and you can change your choice at any time.
Your choices
- Update your account details on My account.
- Unsubscribe from the newsletter at any time.
- Ask for a copy of your data, a correction or its deletion by contacting us.
Contact us
- Email: [email protected]
- Customer service: +966 92 006 6655
- Contact form